How early should I arrive for my treatment?
Please arrive about 15 to 20 minutes early. That gives you time to settle in, enjoy a cup of herbal tea, and change without rushing. Arriving early is part of the treatment — the calm starts in the lounge, not on the table.
What should I wear to the spa?
Wear whatever you are comfortable in. Robes, slippers and towels are provided, and your therapist will explain draping before your treatment begins. You undress only to your own comfort level.
Can I request a particular pressure or therapist?
Yes. Pressure is checked and adjusted at the start of every treatment, and you can ask for it to change at any point. If you have a preference for a particular therapist, note it on the booking form and we will do our best.
What is your cancellation policy?
Life happens. Please give at least 24 hours notice if you need to change or cancel, so the room can be offered to another guest. Same-day changes are always welcome when space allows.
Do gift cards expire?
Gift cards are valid for 12 months from the date of purchase and can be used toward any treatment or package. They can also be topped up later if the recipient falls in love with a longer ritual.
Are your products suitable for sensitive skin?
We use gentle, fragrance-light products throughout the spa, and our Calm & Soothe Facial is designed for reactive skin. Please tell us about any allergies or sensitivities when you book so your therapist can choose accordingly.
Can I book a spa package for two people?
Yes. The Couples Escape is made for two guests sharing one room. Other packages can also be booked side by side on request — just mention it in the notes on the booking form.
Is there parking nearby?
Parking details are shared when your appointment is confirmed, as they vary by visit. If you need accessibility information, send us a note through the contact form and we will be glad to help.
Still wondering about something?